Terms & Conditions

By accessing or using https://british-workingatheights.co.uk/ and any services, products, or Working at Heights Training and Working at Heights Online courses provided by British Working at Heights, you confirm you have read, understood, and agree to these Terms & Conditions.

These terms apply to all learners and organisations using our Working at Heights Course delivery in the UK, including London, with options for Working at Heights Certificate issuance and Working at Heights Refresher training. If you do not agree, please do not use the website or purchase any courses. Please also review our Cookie and Privacy information.

British Working at Heights is a registered British company specialising in Working at Heights Training, Working at Heights Online courses, and workplace safety certification. Based in London, we serve learners and organisations throughout the UK and Europe.

• Legal Name: British Working at Heights Ltd.
• Registration: Companies House - Company No. 17135281
• Location: London, UK
• Website: https://british-workingatheights.co.uk/
• Email: [email protected]

Our Working at Heights Course platform delivers accredited certification recognised by employers across the UK. Whether you need initial Working at Heights Training or an Working at Heights Refresher, our team is committed to providing quality online education that meets HSE guidance and industry standards.

Full payment is required before accessing any Working at Heights Course material. Transactions are processed securely through our payment gateway; invoices and receipts are issued electronically immediately after purchase. For corporate bookings in London and across the UK, purchase orders may be accepted subject to prior agreement.

• Currency: Prices for Working at Heights Training are listed in GBP unless stated otherwise, reflecting our base in the UK.
• Bulk discounts: A 10% discount is applied automatically for 10+ courses, or 20% for 50+ Working at Heights Course places - ideal for organisations rolling out Working at Heights Training across teams.
• Vouchers: Discount codes and vouchers must be applied and validated at checkout. Government or employer funding (where applicable) should be confirmed before purchase.
• Corporate invoicing: Available for organisations in London, the UK, and internationally requiring formal purchase orders for Working at Heights Online training.

Upon successful payment, you will receive instant access to your Working at Heights Training modules. Your Working at Heights Certificate will be available for download upon successful completion of all assessments.

1. Access to Working at Heights Online materials is time‑bound as stated on each course page and by your subscription type.
2. Unauthorised sharing, copying, recording, or redistribution of materials, videos, or assessments is prohibited.
3. You are responsible for keeping your login credentials secure and for all activity under your account.
4. You must be legally entitled to access our website and systems from your jurisdiction.

Our platform is optimised for desktop and mobile, enabling flexible access to Working at Heights Training across the UK and London. Availability may vary during maintenance windows.

All course content, media, software, copy, graphics, and assessments are the exclusive intellectual property of British Working at Heights. Purchasing a course grants a limited, non‑exclusive, non‑transferable, revocable licence for the named learner; it does not transfer ownership or grant rights beyond the stated licence.

Content includes but is not limited to: Working at Heights Course (including Working at Heights Refresher), and related safety modules as made available from time to time.

All trademarks, names, and logos displayed are the property of British Working at Heights or their respective owners. No licence to use any trademark is granted without prior written consent. This includes our course branding for Working at Heights Training, Working at Heights Course materials, and all associated Working at Heights Certificate designs.

Our brand identity represents quality Working at Heights Online education trusted across London, the UK, and Europe. Unauthorised use of our trademarks in connection with competing Working at Heights services or misleading representations is strictly prohibited.

We strive to maintain accurate information and reliable availability for all Working at Heights Training services. However, our website and courses are provided on an "as‑is" and "as‑available" basis, without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, or non‑infringement), to the maximum extent permitted by law.

British Working at Heights is not liable for any direct, indirect, or consequential loss, damage, injury, delay, or expense arising from use of, or inability to use, our Working at Heights Course, Working at Heights Online platform, or related materials, including technical interruptions or errors. Nothing in these Terms limits liability that cannot be limited under applicable law.

While our Working at Heights Training is designed to meet industry standards and support workplace compliance in London, the UK, and beyond, employers remain responsible for assessing training suitability for their specific workplace requirements.

We reserve the right to suspend, modify, or terminate accounts that violate these terms. This protects the integrity of our Working at Heights Training platform and ensures fair access for all learners completing Working at Heights Course certification.

Account suspension may occur if you:

• Attempt to cheat, manipulate, or circumvent Working at Heights Training assessments.
• Share login credentials or allow others to access your Working at Heights Online account.
• Copy, record, or redistribute Working at Heights Course content without authorisation.
• Act in conflict with our commercial interests, including collaboration with competitors misusing access.
• Engage in abusive, threatening, or inappropriate behaviour toward staff or other learners.

Suspended accounts are not reinstated and are not eligible for refunds. Any Working at Heights Certificate issued may be invalidated. Learners in London, the UK, and internationally are expected to complete Working at Heights Training honestly and in accordance with these terms.

If any section here conflicts with a course-specific policy or module guidance for Working at Heights Training, the more specific policy shall take precedence for that course or module. This applies to all Working at Heights Course variants, including Working at Heights Online, Working at Heights Refresher, and any specialised modules.

Specific precedence rules:

• Course-specific access periods override general access terms for Working at Heights Online training.
• Assessment requirements stated on individual Working at Heights Course pages take priority.
• Corporate or group agreements for Working at Heights Training in London and the UK may include additional terms that supplement these conditions.
• Working at Heights Refresher renewal requirements may vary based on employer policy and HSE guidance.

When in doubt, the most recently published policy for your specific Working at Heights Course applies. Contact our support team for clarification on any terms affecting your Working at Heights Certificate.

If any provision of these Terms & Conditions is found unenforceable by a court or regulatory authority, that provision will be modified to the minimum extent necessary or removed entirely. The remainder of the terms will continue in full force and effect.

This severability clause ensures:

• Your Working at Heights Training experience remains protected regardless of legal changes in the UK or elsewhere.
• Your Working at Heights Certificate validity is unaffected by any term found unenforceable.
• Access to Working at Heights Online courses continues under the remaining valid provisions.
• Corporate agreements for Working at Heights Course delivery in London and throughout the UK remain binding under enforceable terms.

The unenforceability of one provision does not affect the validity of any other provision. Your rights to complete Working at Heights Training and receive your Working at Heights Cert are preserved.

We reserve the right to select our customers. Our support (email/phone/live chat) is a complimentary service provided to assist learners completing Working at Heights Training across London, the UK, and internationally. We may refuse service where users display rude, offensive, or inappropriate conduct toward staff.

Our support team is here to help you successfully complete your Working at Heights Course, obtain your Working at Heights Certificate, and answer questions about Working at Heights Online delivery. We appreciate respectful communication as we work together toward your certification goals.

These Terms & Conditions are governed by the laws of England and Wales. All disputes relating to Working at Heights Training, Working at Heights Course access, or Working at Heights Certificate issuance are subject to the exclusive jurisdiction of the courts of England and Wales. As British Working at Heights is based in London, the laws of England and Wales apply to all transactions regardless of where learners are located.

• Important - No refunds after start: Once a Working at Heights Course is purchased and you have started the training (accessed modules, content, or assessments), refunds are not possible. Course access is a digital educational service that cannot be returned or reassigned.
• Completed courses and certificates: Once a course is completed or a Working at Heights Certificate has been generated, the service has been delivered in full and is never refundable, for any reason. A certificate remains valid only while the payment for it remains settled.
• Employer and team purchases: When a company assigns, sends, or activates a course seat for an employee or named learner, that seat is considered activated and delivered and is no longer refundable - even before the learner opens the course. Assigned seats cannot be swapped to another person.
• Expired access: If a course licence expires unused, or a certificate reaches its natural expiry date, no refund or credit is due - the service was available for the entire stated period.
• Before starting a course: If no content has been accessed and no seat has been assigned, you may request a cancellation review within 14 days of purchase. Eligibility is assessed case-by-case and verified against our platform access records.
• After starting a course: Your licence becomes active and uniquely assigned; it cannot be reused, transferred, or reissued to another user.
• Decide carefully: Review the course outline, objectives, and prerequisites before enrolling in Working at Heights Training.
• Technical issues: We provide troubleshooting and completion support rather than refunds once content has been accessed.

All Working at Heights Training on this platform is a digital service delivered online. Your Working at Heights Course is made available inside your account immediately after payment, and the service is considered delivered in full at the moment you first open the course content. Because of this immediate digital delivery, and in line with Section 13 above, you expressly acknowledge that once you access the training content you consent to the immediate supply of the digital content and, as permitted by the Consumer Contracts Regulations 2013, your statutory 14-day cancellation right (where applicable to consumers) is waived for that course.

Proof of delivery and access records

To protect both you and us, and as proof that the service was delivered, our platform automatically records key account and training activity, including:

• The date, time and IP address when you create your account and accept these Terms & Conditions;
• The date, time and IP address when you confirm the start of a course and accept the course start agreement;
• Sign-ins to your account, orders and payments (including the network and device used);
• Course access, module completions, exam or assessment attempts and their results;
• Certificate generation and certificate downloads.

These records are kept securely, are processed under our legitimate interest in preventing fraud and proving service delivery, and are retained in accordance with our data retention policy (detailed activity logs are automatically deleted after a limited period; consent records are retained as legal evidence). By using the platform you acknowledge and consent to this recording.

Chargebacks and payment disputes

• Talk to us first: if you have any concern about a payment, contact [email protected] before contacting your bank. Almost every issue can be resolved quickly and fairly by our support team.
• Evidence will be provided: if a chargeback or payment dispute is raised for a course that our records show was accessed, progressed, completed, or for which a certificate was issued, we will contest the dispute and submit our full access records (timestamps, IP addresses, consents, course activity, exam results and certificate history) to the payment provider and the card issuer as proof of delivery.
• Unfounded chargebacks: raising a chargeback while keeping the benefit of the training (including any certificate obtained) constitutes a breach of these terms. In such cases we reserve the right to invalidate and revoke the related certificate(s), suspend or terminate the associated account, and recover the disputed amount together with any dispute fees imposed on us.
• Certificates remain our property until paid for: a certificate is only valid while the payment for the underlying course remains settled. If payment is reversed, the certificate is automatically void and employers or authorities verifying it will be informed it is no longer valid.

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